Frequently Asked Questions

Most clients begin seeing actionable insights within 48 hours of integration. Our real-time dashboards start populating immediately as student data flows in, with predictive analytics becoming more accurate as the system learns from your specific course patterns. The initial setup typically takes 2-4 hours, depending on your LMS complexity, and our team provides full support throughout the process.

We support integration with major LMS platforms including Moodle, Canvas, Blackboard, Google Classroom, and custom-built systems via API connections. Our flexible architecture allows for seamless data synchronisation without disrupting your existing workflows. If you're using a less common platform, our technical team can often develop custom integrations to meet your specific requirements.

Our dashboards are designed for educators and administrators without technical backgrounds. The interface is intuitive and user-friendly, with comprehensive onboarding and ongoing support to ensure you can leverage all features effectively. We provide training sessions, documentation, and video tutorials to help your team get up to speed quickly. Most users become proficient within their first week of use.

Our machine learning algorithms analyse multiple data points including login frequency, assignment submission patterns, discussion participation, time spent on materials, and assessment performance. The system identifies subtle changes in behaviour that often precede dropout decisions. Risk scores are updated in real-time, allowing for proactive intervention. The accuracy improves over time as the system learns from your institution's specific patterns and outcomes.

We maintain the highest standards of data protection with end-to-end encryption, secure data centres, and full GDPR compliance. All data is processed within the EU, and we never share or sell student information to third parties. Our security measures include regular penetration testing, secure API connections, role-based access controls, and comprehensive audit trails. We're happy to provide detailed security documentation for your IT team's review.

Yes, our platform offers extensive customisation options. You can create custom dashboards, modify existing reports, set up automated alerts with your preferred criteria, and design visualisations that match your institution's specific needs. Professional and Enterprise plans include advanced customisation features and the ability to create institution-specific metrics and KPIs.

We provide comprehensive implementation support including initial consultation, technical setup assistance, data migration help, team training sessions, and ongoing technical support. Enterprise clients receive a dedicated account manager and priority support. Our team works closely with your IT department to ensure smooth integration and minimal disruption to your existing systems.

Our pricing is based on the number of active students and the features you need. All plans include core analytics, basic reporting, and email support. Higher tiers add predictive analytics, custom dashboards, priority support, and advanced integrations. We offer flexible annual contracts with no long-term commitments required. Contact us for a personalised quote based on your specific requirements and student numbers.